Types of Business Communication
Let’s first differentiate the main types of communication in a typical organization.
First, we have internal business communication.
Internal business communication can be:
- Upward communication: any communication that comes from a subordinate to a manager. Or from another person up the organizational hierarchy.
- Downward communication/Managerial communication: anything that comes from a superior to a subordinate.
- Lateral communication/Technical communication: internal or cross-departmental communication between coworkers.
There are a number of key differences between upward and downward communication, let’s take a look at them.
Then, there is external business communication.
External business communication is any messaging that leaves your office and internal staff. It involves dealing with customers, vendors, or anything that impacts your brand.
You can sort all communication in this spectrum into four types of business communication.
- Getting and receiving instructions and assignments both upward and downward. This includes an effective delegation from one person to another. Most problems in business begin with unclear communications in this area.
- Sharing and discussing information, including information sharing that goes on in meetings. When communication fails in this area, it causes tasks to be done improperly or not at all.
- Giving feedback, correction, and discipline to people who report to you so that they can have the knowledge and the tools that they need to do their jobs better. Giving great, actionable feedback is a key skill for anyone in a leadership position. Non-verbal communication and body language also play a role here.
- Problem-solving and decision-making meetings and discussions. These are considered among the most important discussions for any organization. This involves higher critical thinking and better communication technology.
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